Version 1.0 – June 2025

Terms and Conditions

Definitions

  • Avonair: the service provider

  • Client: the business party purchasing services

  • Parties: Avonair and Client jointly

  • Agreement: the contract between the Parties, including quotation, appendices, and amendments

  • Services: consultancy, automation, data analysis, and related activities

  • Documentation: all written or digital reports, manuals, models, etc.

Quotes & Agreements

  • Quotes are non-binding unless otherwise stated, valid for 30 days

  • Agreement concluded by:

    • written or digital confirmation (email/portal), or

    • commencement of performance by Avonair

  • Additions/amendments must be in writing or by email

Performance of the Service

  • Avonair performs services to the best of its knowledge and ability, per agreed specifications

  • Interim reports, planning, and progress coordinated in consultation

  • Change requests must be written; may affect schedule and/or price

Remuneration & Payment

  • Payment by direct debit (2nd of the month) or invoice (14-day term)

  • Direct debit authorization required 14 days before first debit

  • Late payment: Avonair may suspend service (agreement remains valid)

  • Collection costs for non-payment borne by Client (per Dutch collection law)

Liability

  • No liability for indirect damages (consequential, profit loss, reputational damage)

  • Direct damages limited to invoice amount of the month damage occurs

  • Client indemnifies Avonair for damages caused by incorrect/incomplete/late information provided

Complaints

  • Must be submitted in writing with reasons within 5 business days of discovery

  • Avonair confirms receipt within 5 business days and states handling procedure

  • Complaints handled as soon as possible, max. 30 days after receipt

Intellectual Property

  • Documentation rights remain with Avonair, unless agreed otherwise

  • If transferred, Client gets non-exclusive, worldwide, perpetual right of use for agreed purpose

  • Avonair retains rights to methods, know-how, models, software, templates, and business information not contractually transferred

Force Majeure & Third Parties

  • Avonair not liable for shortcomings due to force majeure (war, pandemics, disruptions, fire, unforeseen circumstances)

  • Deadlines extended in case of force majeure; consultation on continuation, suspension, or cancellation

  • Avonair may engage third parties if carefully selected and bound by confidentiality/security obligations

Applicable Law & Disputes

  • Dutch law applies exclusively

  • Disputes submitted exclusively to court in Avonair’s registered district

  • Mediation with independent mediator possible before legal action

Amendment of Terms and Conditions

  • Avonair may amend Terms and Conditions in writing, by email, or via portal

  • Amendments effective 30 days after publication (unless otherwise stated)

  • Current Agreements governed by terms in effect at that time, unless Parties agree otherwise

© All right reserved

© All right reserved